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FAQ #215

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I have not received a response to my Help Desk Inquiry? What could be the reason or reasons for this?

Rarely do tickets not receive a response. Tickets are never deleted so if you haven't received any emails back from the Help Desk concerning your ticket(besides the initial your ticket has been received email) , please hang tight as your ticket is likely still in queue. If you have received an email from the Help Desk stating your ticket is closed please make sure to read the entire email as it does contain an entire transcript of all the responses between you and the administrator who handled your ticket.

If for some reason your ticket did not receive a response and was set to solved it may be due to one of the reasons below.

The deviantART Help Desk only helps with deviantART related issues. This includes but is not limited to: General Inquiries, Bug Reports, Account Ban Appeals, Policy Inquiries, Abuse Reports, DMCA Notice, Spammer Reports, COPPA Reports, and inquiries related to Prints, deviantART T-shirts & Gear, Premium Memberships, Points, Premium Content, and AdCast.

Please (click here), for descriptions of what types of inquiries belong in each category.

We will not tolerate the following in Help Desk tickets:

- Typing incoherently intentionally such as typing the entire message in txt msg hi how r u? I dun no how 2 do this format, or in l33t sp33k is not appropriate. We need to be able to understand you in order to assist you.

- TYPING IN ALL CAPS LIKE THIS IS NOT TOLERATED UNLESS YOU HAVE A MEDICAL REASON AS IN LARGE QUANTITIES IT IS HARDER TO READ OVER AND CAN BE SEEN AS RUDE.

- Sending in tickets while intoxicated. In order to best help you we need you to be discussing things as coherently and calmly as possible. Writing in while intoxicated can prohibit your ability to think clearly enough to provide the proper details we need in order to assist you.

- Any sort of abusive behavior towards the Help Desk Staff is not acceptable.

If none of the reasons listed above apply to your inquiry, please feel free to reply back to the last email you received about your ticket and we will look in to this for you.

See also; FAQ #590: What are the hours of operation for the Help Desk?

Still need help? Contact the Help Desk.