Is there a description of the Help Desk contact categories?

Yes. Each category and their description is listed below, with each category listed under the appropriate team that handles them.

Sections handled by the Help Desk Team:

Bug Report

If you are experiencing a bug this is the place to report it. When submitting a Bug Report, please be sure to be as detailed as possible. If something is only happening on a certain browser or computer, be sure to include this in your report.

Before reporting a bug, please be sure to check the Status Forum first, as the issue you experience may already be known. If it is known, no further reports will be needed.

Harassment reports, should not be filed under this category.

See also: How to: Submit a Bug Report

Chat Inquiry

This category may be used for questions you have about the deviantART Messaging Network. You may also use this category to report any difficulties in using this feature or to report forum threads and to report any abuse in the shoutbox.

See also: How to: Submit a Chat Inquiry

General Help

This category should be used when you have general questions concerning deviantART. IE: Help with using the site, uploading an avatar, or when you need clarification of a faq entry. In other words if none of the other contact categories answered by the Help Desk Team match your needs, this is the category for you. Please be advised however that you should not submit Policy related inquiries under this section, please instead select one of the categories listed below that are answered by the C&E Team.

See also: How to: Submit a General Help Inquiry

Subscription Inquiry

Inquires to this section should only relate to subscriptions IE: Trouble purchasing a subscription, refund or transfer requests, help with activating a feature in the subscriber package. As well as any questions you may have regarding the features gained by purchasing a subscription.

Please do not submit questions concerning prints related subscriptions under this category, please submit these and any other print related inquiries to the Prints Customer Care Desk.

See also: How to: Submit a Subscription Inquiry

Sections handled by the Copyright and Etiquette Team:

Policy Inquiry

This category is for any inquiries you might have about any submission violation notes you have received notifying you that we have removed or relocated your deviation, or if you simply need any suggestions on where to properly place your deviation.

This section may also be used for any inquiries you may have concerning a policy, or to report someone you believe may be ban evading.

See also: How to: Submit a Policy Inquiry

Report Harassment

This category is the section you should be reporting any harassing behavior found on the site that you believe to be in violation of our policies. If it's a deviation in question, you should simply use the Report Deviation button instead of submitting a ticket. Always make sure to include as much evidence as possible when filing a request under this category.

See also: How to: Submit a Harassment Report & Harassment Issues; Drawing the Line

Ban Inquiry

This category is for use by any BANNED deviants that wish to inquire about their banning. Be it for example you would like to inquire further about the reason or time length stated on your page, etc.

Information in regards to bans can only be discussed between the banned deviant and the Policy Team. This information will not be given out to 'friends' or anyone else requesting it.

See also: How to: Submit a Ban Inquiry




In closing, while deviantART related issues only should be sent via the Help Desk or Help email, if you're unsure where to ask a question that is not related to deviantART, you may also contact us and we will try and assist you as best as possible.