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FAQ #373

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What happens if an artist doesn't deliver a Commission?

There can be various reasons why a Commission might be delayed. The best thing to do would be to contact the artist using your My Correspondence page. By accessing that page and locating and opening the accepted commission request from the artist, you have the opportunity to directly engage with the artist prior to filing a dispute, giving you the opportunity to speak with them and work out new deadlines if necessary. In a worst case scenario, you can request a refund.

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