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How do I settle a Commission dispute?

If for some reason you are not satisfied with the commission, your first step should be to contact the artist using your My Correspondence page. By opening the accepted commission request from the artist, you can communicate with them directly to work out the troubles and possibly come to a satisfying resolution. Buyers and artists should always behave politely toward one another.

You can also request a refund within 7 days of the artist accepting your request on the Order Detail page. Artists are provided with a streamlined method to provide refunds within thirty (30) days of the request made by the Buyer. Artists should always consider issuing a refund in the case of a Buyer who is unhappy, however artists are not required to provide a refund. Upon receiving a refund, the buyer should return the digital file or provide the artist with confirmation that the file has been destroyed.

If you still require assistance or moderation for transactions that have been made through the Premium Content or Commissions widgets, DeviantArt would be happy to intervene so long as these transactions are within their 14-day clearance period.

In general, buyers should proceed at their own risk. The DeviantArt Help Desk is available in the event that the buyer and the artist cannot resolve their dispute. Both the buyer and the artist should read the Terms of Use for the Premium Content Platform before using the Help Desk.

FAQ #374

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