What are the hours of operation for the Help Desk?

All non 'policy' related inquiries will be answered by the Help Desk Staff within 48 hours or less (additional replies can have a longer delay), Monday through Friday.

The Help Desk is closed all day Saturday and Sunday, and reopens Monday. The Help Desk is also closed for certain Holidays. Holiday closures will be posted in the news via 'Weekly Help Desk Updates' under the Help & FAQ category.

All inquiries submitted during closure times will be answered when we return.

Please be advised that Policy related inquiries (Ban Inquiries, Policy Inquiries and Report Harassment) may experience a delay of up to 72 hours in a response from the Copyright and Etiquette Team. This potential delay is due to the investigative process which is involved in many of these reports.

During the weekend, if you have a matter of great importance that is not Policy related, you may feel free to email help@deviantart.com to receive help.

You can also visit #help on the dAMN messaging network to receive live help 24/7.



*** Please be advised that above listed response times are estimated response times only and are subject to change when there is a heavy load of inquiries being submitted to the desk during a short period of time.

** For the time frames e-mails are handled please see: FAQ #538: I can't log in to use the Community Help Desk, is there an email?