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Is there a time limit regarding reporting unsatisfactory orders?

For Core Memberships:

Please consult FAQ #48: I have made an error while purchasing a Core Membership, can I get a refund?

For Prints, products and other Print account related items:

Refunds: Please keep in mind that once your order is submitted, we can not cancel it. If you are unsatisfied with the quality of your order because it arrives damaged or defective, you may request a reprint. The time frame for requesting a replacement is within within 7 days of delivery. Please submit a Help Desk ticket to consult with a Customer Service Representative for more information regarding your situation.

If you use a standard credit card a hold will be placed by your bank on your account in the amount of the purchase at the time of your order and will remain on your account for up to 5 business days. The funds will not be taken from your account until your purchase is shipped.

Please note that PayPal does not support pre-authorization and post-authorization services for holds, and your Paypal account will be charged upon submission of your order if you choose to use this service. If using PayPal to purchase items with an eCheck (electronic check), the order will not begin processing for up to 14 days from the order's placement while the check clears.

Order Returns:If you have a problem and wish to return your order, please submit a Help Desk ticket to consult with a Customer Service Representative for more information regarding your situation.

Please include the order ID number and state why the item(s) need to be returned. Please note that your orderís original shipping charges will not be refunded.

FAQ #619

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