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FAQ #645

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I was told I should try deleting my cookies. How do I do this?

Sometimes a browsers Cookies can become corrupt. If such is the case you will need to delete them.

Windows Users

    Internet Explorer:
  • In your browser's menu, go to -
  • Tools > Internet Options
  • Once there locate the section entitled 'Temporary Internet Files'
  • Next click on "Delete Cookies"
  • Once done click on "OK"
    Firefox:
  • In your browser's menu, go to -
  • Tools > Options
  • Once there select the 'Privacy' tab
  • Next click on the 'Cookies' tab
  • Once in the Cookies tab click on the button entitled "Clear Cookies Now", then click on "OK"


My browser is not listed here. What do I do?

If you do not see your browser listed, please visit www.google.com and search for instructions on how to delete your browser's Cookies.

Still need help? Contact the Help Desk.

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