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FAQ #785

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I paid for a Premium Membership and it said my Premium Membership is activated but I do not have all my features yet. Why is this?

This can happen for a few reasons;

1.) Some Premium Membership features need to be enabled under your deviantART 'Settings' or 'Profile' pages. Please double check that you have done so.

2.) Some features are not retroactive and will not begin right away, for example this is the case with the "Recent Visitors" widget and will require you receive a visitor with their status not set to invisible before it begins registering visitors.

3.) There is a small server lag.

4.) Your browsers' cache needs to be cleared. Please try clearing your cache, to see if this is the case. FAQ #643: I was asked to clear my browser's cache. How do I do this?

If you find that some of your features are still not working after 4-6 hours, please do not hesitate to contact the help or contact payment-support@deviantart.com via e-mail.

Still need help? Contact the Help Desk.