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How do I take a screenshot for my Help Desk ticket?
You can send us a screenshot by selecting the browse button below the Help Desk Contact Form or by attaching it on an email reply to your ticket if you have already created one. You can also if you wish upload it to your scraps, sta.sh, or an alternative image hosting website and then link us to the location of your screenshot in your reply.
Please Note the following:
When sending us a link to your screenshot hosted on deviantART, do not use thumbcodes for linking your screenshot as thumb linking is not compatible with the Help Desk
Make sure to save your file as a .JPG or .PNG only. We will not accept .DOC or .PDF screenshots.
Make sure to include a full screenshot and not simply a portion of your screen. A full screenshot can provide us with clues that could lead to your issue being solved faster.
Note that the Copyright and Etiquette Administration(CEA) cannot accept screenshots as proof of harassment or for evidence of policy breaking so please do not attach screenshots to CEA related tickets as they will not be valid as evidence.
If you are unsure how to take a screenshot please select one of the methods below that best suits your operating system.
For Windows users:
To take a screenshot of your current desktop, you will need to press the 'PRT SCN' button on your keyboard, this will copy the desktop layout to your clipboard. Next you will need to open your image editing software(such as Paint or Adobe Photoshop), once it has loaded you will need to create a new image, followed by Pasting your screen grab in to it(either by selecting Paste or pressing Ctrl V) and then save it as a JPG file.
If you are using Windows Vista or Windows 7 you can use a program already installed on your computer called Snipping Tool in order to create your screenshot. Please make sure when using this program that the whole screen is copied and not just a portion.
For Mac OSX users:
There is several ways to take a screenshot of your desktop.
1.) cmd+shift+3 - Will take a screenshot of your whole desktop 2.) cmd+shift+4 - Will take a screenshot of the area you select only
Using the above options will automatically save the image to your desktop, to put the contents on your clipboard, hold down Control as well.
If none of the above options are feasible for you, you can also use the "Grab Application", located in your Utilities folder.
For iPhone / iPad / iPod Touch users:
To take a screenshot on your iDevice, simply press and hold down the Home and Sleep (on/off) buttons at the same time. The screen will flash white and you'll hear the camera shutter sound to signify a screenshot has been taken. The screenshot will be saved to your Camera Roll. You can then connect your iDevice to your computer and transfer the screenshot over to it.
My Operating System is not listed here. What do I do?
If you do not see your operating system listed, you can visit Google or YouTube and search for instructions on how to take a screenshot of your desktop using your operating system.