Problems & Errors

• I see a charge on my credit card even though I was told that my order failed. Did deviantART take my money?
• I suspect my card has been used by someone on deviantART fraudulently. What can I do?
• If my credit card is rejected, will you alert any creditors?
• Why did my credit card work fine on deviantART before, but not now?
• Why was my credit card declined when I am able to use it fine elsewhere?
• Why did my order fail due to connecting from a High Risk location?
• I'm having trouble placing an order. Who should I contact?

General Questions

• Is it safe to use my credit card at deviantART?
• What is a CVV Code and where can I find mine?
• What is Verified by Visa or SecureCode and why do I need to use it?
• Can I place an order or speak to a representative over the phone?