File Formats

• Should I submit print images as RGB or CMYK?
• What are the advantages/disadvantages of each image file format?
• What file types are accepted by Prints?
• What are JPEG, PNG, and BMP files?

Pricing and Payment

• Can I get a free sample?
• What does it cost me to buy my own prints?
• How much of each sale do I get?
• What are the base prices on prints and other products?

Print Approval

• I deleted the deviation and the associated print disappeared. What happened?
• If I am updating an already approved print, why do I need to go through the approval process again?
• My image meets the requirements for a print, why was it rejected?
• What are the requirements for a print to be approved?
• How long does it take for my print to be approved?
• Does the image file I submit to deviantART have to be the same file I submit to Prints?
• If my print contains an image that isn't mine, can I still use it for print?
• Why does my print not display the preview image I have specified in my submission?
• Is permission needed when using collaborative artwork for commercial sales?
• Do I have to provide a Model Release to sell a print?
• Why do print submissions have to undergo quality control?

Print Image Specifications & Requirements

• What size prints are available?
• Can I add blank space to make my products the right size?
• Why can I not resize the image to the correct DPI?
• My piece is not the resolution or DPI you recommend. Can I still sell it?
• Is any image with any resolution or aspect ratio printable?
• Do I have to submit an image at a ratio that exactly matches a print size currently offered by Prints?
• What are the minimum image sizes for each product?
• What does resolution mean?
• I'm not sure if my image quality is OK. How can I tell?
• What is DPI?
• What is aspect ratio?
• What is a bleed edge and how do I use it when preparing my artwork for printing?
• Where can I find templates to help me size my images correctly for prints?
• What do Landscape and Portrait orientation mean?

Shipping

• What are the shipping charges?
• Where can prints be shipped?
• How long does it take to receive my order?
• What methods are available for shipping?
• Will other deviants be able to see my shipping address after I add it to my wishlist?
• How long will it take for my order to be shipped?
• Can FedEx ship to Post Office Boxes or APO/FPO military addresses?
• Are there any taxes or charges applied to packages once they cross the border?
• What happens if my order does not arrive or arrives damaged?
• My order arrived but I am missing some items, were they shipped separately?
• How are prints packaged?

Copyrights

• Can I sell fan art as prints?
• Is permission needed when using collaborative artwork for commercial sales?
• If my print contains an image that isn't mine, can I still use it for print?
• As a stock art resource provider, how can I be of help in regards of stock art resource usage in prints?
• Can I sell vintage artwork in my deviantART Print Store?

Buying Prints

• What if my order is damaged when I receive it?
• Is there tax on prints?
• Can I still buy prints if I don't have a credit card?
• Can I buy a frame with my prints?
• Can I buy prints for someone outside my country?
• Do I have to buy a frame to get my print?
• Is there a discount on bulk orders?
• Is there a time limit regarding reporting unsatisfactory orders?
• Can I place an order or speak to a representative over the phone?
• Where can I check my order status and details?
• How do I login to or signup for a buyer account?
• Who processes and ships the prints orders?

Selling Prints

• Is there a maximum/minimum selling price?
• How do I know if my print is selling ?
• Why do my stats not reflect an order which I know I sold?
• How old do I have to be to sell my prints?
• Are we obliged to declare our prints profits as taxable income?
• Can I use my deviantART Print account to advertise other print stores?

About Prints

• Does my print account ever expire?
• What is deviantART Prints?
• What is the quality of photographic prints like ?
• What does the deviantART print service use to print?
• How do I sell my artwork?

General

• What is the print quality like?
• What is a glossy finish?
• What is a matte finish?
• Which is better, Glossy, Matte or Lustre® finishes?
• Why is my print preview so small?
• How do I purchase items for someone from their wishlist?
• What is a Lustre® finish?
• What are the products offered by the deviantART Prints service?
• When will the Calendar year change over for any Calendars I have submitted?
• How would a photograph look printed on canvas?
• What are Wrapped Canvas prints mounted on?
• How can I tell who added my print to their wishlist?
• Can more than one person use a Print Account?
• How will the artwork be displayed on coffee mugs?
• What do the products offered by the deviantART Prints Service look like?
• How do I use the Shop Search?
• What is the Wishlist and how do I manage my Wishlist?
• What is the difference between Wrapped Canvas and Rolled Canvas?

Submitting Products

• Do I have to submit an image to deviantART before submitting an image to Prints?
• I can't upload my file. Are there any punctuation limitations on filenames?
• Will I be able to get prints made of my desktop wallpaper?
• Why isn't my source file uploading correctly?
• Why do I need a source file?
• How do I edit an existing print or add more product options to a print?
• When I upload images using FTP, they do not show up in the File Deck.
• Are there any guides to aide in the submission of my prints?
• How can I submit an existing deviation as a print?
• How do I submit print products?
• How do I upload my prints using FTP?
• How should I design and submit a calendar?
• Are there any limitations on file upload and the storage of print files?
• How do I use the Adjust Image tool?
• How do I get started on the new Jigsaw Puzzle product?
• Why does 'Submit Print Step 1 - Select Deviation' not display all of my deviations?
• What do I have to do to not submit a print after submitting a new deviation?

Store and Product Management

• Where can I manage my store, products and info or view statistics on my print account?
• Where can I manage my products?
• How can I modify the appearance and information of my artist store?
• I need help with Prints from a real person! Where can I get it?
• Where can I see how often a deviation of mine has been requested as a Print?
• How do I remove a print without deleting the deviation?